Pricing
Same price for a volunteer department of 22 and a career agency of 200. No per-seat math. No annual renegotiation. No surprise SKU upgrades.
Lifetime License
Buy once. Own forever. Renew updates + support annually.
Annual License
$2,388/yr. Always-current. Cancel anytime.
No credit card. Real data. We migrate your existing vendors so the pilot is meaningful.
Cloud
Hosted in a per-dept AWS account. Single-tenant. Zero IT. Most departments without a dedicated IT person pick this.
Self-hosted
One Ubuntu 24.04 box, 4 GB RAM, 50 GB disk. Most depts repurpose a 5-year-old desktop. Same software, same price.
What you're not paying extra for
Every line below is the same dept's annual cost from a typical fire/EMS SaaS quote. Watchroom doesn't bill any of them separately — they're all in the $9,995 or $199/mo.
| Line item | Watchroom | Typical fire/EMS RMS |
|---|---|---|
| All modules unlocked | ✓ Included | Tier upgrade |
| Unlimited users | ✓ Included | Per-seat ($25–$80/seat/mo) |
| Self-hosted option | ✓ Included | Enterprise SKU only |
| Single-tenant database | ✓ Included | Premium add-on |
| NFIRS / NEMSIS state submission files | ✓ Included | Module add-on |
| API access | ✓ Included | Tier upgrade |
| White-glove data migration | ✓ Included | $5,000+ professional services |
| Push notifications to member phones | ✓ Included | Separate app subscription |
| Smart-card / PIV sign-in | ✓ Included | SSO add-on tier |
| Live map + AVL | ✓ Included | CAD module upgrade |
| Updates + version upgrades | ✓ Included | Annual contract required |
| Direct line to the engineer | ✓ Included | Premier support tier |
"Typical" column is composite from publicly-discoverable vendor pricing patterns. Specific competitor quotes vary.
Questions chiefs ask
Either you continue on the annual at $199/mo, you switch to the lifetime at $9,995, or you walk away with your data exported in clean formats — NFIRS XML, NEMSIS, CSV. No lock-in, no retention emails, no churn-prevention specialist.
Yes. If you switch from lifetime to annual within the first year, we credit what you paid. If you switch from annual to lifetime, we credit the months you've already paid against the $9,995. Email us, we'll do the math.
No catch. We don't need to charge per-seat or per-module because we don't have a sales team to feed. The paramedic who built the software answers your support tickets. Your monthly fee buys software, not enterprise overhead.
No — a 30-day pilot is hands-on with your data, and a free trial would be hands-off with sample data. The pilot is more useful. We migrate your existing vendor data so you're actually using Watchroom on real runs by day 3.
Email us. We've never said no to a volunteer department that called. The math is different when one piece of software runs the whole house — the cost-per-run comes out lower than the spreadsheet-and-clipboards approach already is.
Ubuntu 24.04 LTS, 4 GB RAM, 50 GB disk. That's it. Most departments repurpose a 5-year-old desktop from the chief's office. The install script handles Postgres, Caddy, TLS certs, backups, and the systemd service — start to finish, about 20 minutes.
A per-dept AWS account in us-east-2 (Ohio) by default — yours alone, single-tenant, encrypted at rest. We can deploy to any AWS region on request. Daily backups, 30-day retention, point-in-time restore. No data co-mingling with another agency's database, ever.
We pull your incident data out of your current CAD/RMS, your member records out of your current personnel system, your training records, your apparatus maintenance history. We map everything into Watchroom's schema. You sign off before we cut over. Typical migration: 2-4 weeks.
30-minute demo. No sales pitch. Bring your weirdest workflow — we probably already handle it.